General Terms and Conditions

1. Scope

These terms govern the purchase of the “SchnurPlan” software as a subscription via schnursolutions.com by entrepreneurs (business customers). Provider: Company name: not provided yet.

2. Services

SchnurPlan is a Windows desktop application with a companion web app. The subscription covers use according to the booked plan, updates and support by email. Project data is stored locally with the customer; at the customer’s request, project data can additionally be stored and synchronized in encrypted form on servers operated by us (data processing on behalf of the controller, Art. 28 GDPR).

3. License and devices

The license is tied to the customer account: after signing in to the software it is unlocked automatically, no manual key entry is required. Use is limited to the number of devices stated in the plan; devices can be deregistered in the customer account at any time. The software checks the license online; without a connection it keeps working for 14 days beyond the paid period end (offline grace).

4. Term and cancellation

The subscription renews by the respective billing period (month or year). It can be cancelled at any time with one click in the customer account, effective at the end of the current period; until then the cancellation can be revoked (reactivated). After the contract ends, local project files remain with the customer.

5. Prices and payment

The prices shown at the time of ordering apply, plus VAT. Payment is processed via Stripe. If a payment fails, access is only restricted after the paid period plus the offline grace has expired.

For SEPA direct debit payments the customer grants the direct debit mandate during the Stripe checkout; collection is handled by Stripe Payments Europe, Ltd. Amount and date of the debit are announced in advance (pre-notification, shortened to at least one day). The customer may have a debited amount returned by their bank within eight weeks of the debit date without stating reasons. Activation can take a few bank working days until the payment is confirmed.

6. Availability

The desktop software runs locally and its core functions are independent of the availability of our servers; account, downloads, license checks and synchronization are operated as online services with reasonable care, but no specific availability is promised.

7. Liability

We are liable without limitation in cases of intent and gross negligence and under mandatory product liability law. In cases of simple negligence, only for the breach of essential contractual obligations, limited to the foreseeable damage typical for this kind of contract. The customer is responsible for backing up their local project files; the software provides backup features for this.

8. Final provisions

Applicable law: not provided yet. Place of jurisdiction: not provided yet, to the extent legally permissible.